Manager, Process Management – Personal Loans at Capital One
Capital One is recruiting a Manager of Process Management for its Personal Loans division, with annual salaries reaching $153,300 in McLean, Virginia. According to the company’s job posting, the role focuses on maintaining process documentation and improving business efficiency to directly impact the company’s bottom line.
What are the primary responsibilities of the Process Manager?
The Manager of Process Management over Process Documentation ensures all processes are documented as designed and executes recovery actions when necessary. Capital One stated the role requires escalating critical problems and providing internal customer support to leadership and clients.
The position also involves operational management across several domains. These include risk management, finance, project management, process controls, and change management. The company noted that the ability to exert upward influence is paramount for success in this role.
What are the salary ranges and location requirements?
Capital One has listed specific salary bands based on the work location. In McLean, VA, the range is $134,400 to $153,300. Both Richmond, VA and Riverwoods, IL offer a range between $122,100 and $139,400.
The role is designated as hybrid. Candidates hired in other locations will be subject to pay ranges associated with those specific areas, as reflected in their offer letters. The company also offers performance-based incentive compensation, which may include cash bonuses or long-term incentives.
What qualifications does Capital One require?
Basic requirements include a High School Diploma, GED, or equivalent certification. Candidates must have at least three years of experience in Risk, Project, or Process Management and two years of experience in technology controls or auditing.
The company also requires two years of experience designing internal business processes and leading technology delivery processes. Proficiency in Google Suite or Microsoft Office for at least two years is mandatory.
Preferred qualifications include a Bachelor’s Degree or military experience. Capital One expresses a preference for candidates with four or more years of management experience, three years in financial services, or one year of experience with SQL. Certifications in PMP, Lean, Agile, or Six Sigma are also preferred.
What happens next for the Personal Loans division?
The Personal Loans division is currently transforming toward a “destination state.” A possible next step for the new manager will be supporting this change management through active project management.
The company may continue to refine its internal business processes to drive results and improve efficiency. Application acceptance for this role is expected to last for a minimum of five business days.
Frequently Asked Questions
Will Capital One sponsor employment authorization for this role?
No, Capital One will not sponsor a new applicant for employment authorization for this position.
What are the minimum education requirements?
The basic qualifications require a High School Diploma, GED, or equivalent certification.
Is this role eligible for bonuses?
Yes, the role is eligible for performance-based incentive compensation, which could include discretionary or non-discretionary cash bonuses and long-term incentives.
How do you think hybrid work models impact the efficiency of process management in the financial sector?