MIVB To Stop Multimodal Transport App Floya This Year
The Brussels public transport operator MIVB announced that its multimodal app Floya will stop operating on December 31, 2026, after three years of service. The app, designed to consolidate nearly all car alternatives into a single platform, is being discontinued due to shifting policies, including a 2027 ban on shared scooters in the Brussels-Capital Region and budget constraints, according to the MIVB. The decision follows mixed user engagement metrics and evolving mobility trends.
Floya, launched in September 2023 with Brussel Mobiliteit, aimed to test a digital platform connecting multiple transport providers. It offered access to public transit, shared bikes, scooters, electric vehicles, and taxis through partners like Bolt, Voi, and Poppy. The app reached 33,600 monthly active users and 23 million route searches by early 2026, but growth stalled, the MIVB said, citing reduced shared scooter providers and the upcoming scooter ban.
The MIVB emphasized that Floya’s shutdown will not affect services from its partners, which will remain accessible via their own apps. Users are urged to redeem tickets or passes in Floya before the deadline, with customer support available until January 2027. The operator also stated that insights from Floya will inform future digital improvements, including a planned MIVB app update.
The MIVB’s decision underscores the tension between experimental tech projects and fiscal realities. While Floya provided data on commuter behavior, its reliance on shared scooters—now restricted—limited long-term scalability. The operator’s focus on integrating findings into a new app suggests a strategic pivot toward more sustainable digital tools.
What happens next? Analysts speculate the MIVB may prioritize apps with fewer regulatory dependencies, though no official plans have been announced. The fate of other shared mobility services in Brussels remains tied to upcoming legislation.
As December 2026 approaches, users face a transition period, while the MIVB’s approach raises questions about the future of multimodal apps in rapidly changing urban environments.
Frequently Asked Questions
What is Floya, and why is it ending?
Floya is a Brussels public transport app that combined multiple mobility options, including shared scooters and bikes. It will end on December 31, 2026, due to a scooter ban, budget cuts, and insufficient user growth.
Will my existing app data be lost?
No. The MIVB stated that insights from Floya will inform future digital tools, but users must redeem tickets or passes by the deadline.
How will the scooter ban affect other services?
The 2027 ban on shared scooters in Brussels may reduce options for apps reliant on such services, though Floya already offers 10 other transport modes, including public transit and electric vehicles.
What might the MIVB prioritize next?
Analysts suggest the operator could focus on apps less dependent on volatile services like scooters, though no specific plans have been outlined.
What is the significance of this decision?
Floya’s shutdown highlights the challenges of maintaining multimodal apps amid regulatory and financial shifts, offering lessons for other cities exploring similar models.
What questions remain unanswered?
How will the MIVB address the gap left by Floya, and what role will shared mobility play in future urban transport strategies?