World Cup Ticket Scam Leaves 89-Year-Old Fan Heartbroken

89-year-old Chico Mendez missed a 2026 World Cup match between Mexico and South Korea in Guadalajara after his granddaughter, Paola Hernandez, failed to receive tickets purchased through StubHub. According to Hernandez, the pair spent approximately $6,000 on travel and tickets, but the electronic passes never arrived.

Why did Chico Mendez miss the Mexico vs. South Korea match?

Paola Hernandez reported on TikTok that she purchased tickets for the match through StubHub, a platform she had used previously without issue. Upon arriving at the stadium in Guadalajara, Hernandez realized the electronic tickets had not been delivered.

Hernandez contacted customer support and was told to wait until halftime to receive the tickets. According to Hernandez, the tickets never arrived, and Mendez spent the day sitting on a sidewalk watching the game on a mobile phone.

Did You Know? Mexico City sits at an elevation of 7,350 feet above sea level, a factor that created a health risk for Chico Mendez.

How is StubHub responding to the ticket failure?

A StubHub spokesperson told the NY Post that the company is committed to ensuring the pair can “live a new” moment, though they cannot return the one lost on Thursday. The platform has since refunded Hernandez’s money and offered tickets to a future match.

Regarding the failure, the company stated that the ticket sales process for the World Cup differs from other events. StubHub also noted that they have identified several fraud schemes associated with these tickets.

Expert Insight: Samantha Carter notes that the reliance on third-party marketplaces for high-demand sporting events introduces significant risks, as fraud schemes can bypass standard consumer protections, leaving fans vulnerable during time-sensitive events.

Why is the offered alternative match risky?

StubHub offered tickets to the Mexico match against Czechia, located in Mexico City. Hernandez stated this option is “out of the question” due to her grandfather’s health.

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Hernandez explained that the 7,350-foot altitude of Mexico City is too dangerous for Mendez, who suffers from hypertension. A flight to the capital would be required to attend the game.

What was the result of the match?

The match between Mexico and South Korea ended in a one-goal victory for South Korea. Despite the loss, the result confirmed Mexico as the first team in the tournament to secure a place in the next phase of the competition.

Frequently Asked Questions

How much did the trip and tickets cost?
Paola Hernandez spent approximately $6,000 (5,300 euros) on the tickets and travel.

Why can’t Chico Mendez travel to Mexico City?
Mendez suffers from hypertension, making the 7,350-foot altitude of Mexico City too risky for his health.

What did StubHub say about World Cup tickets?
The company stated that the sales process for the World Cup is not the same as other events and that they have identified fraud schemes.

Do you think third-party ticket platforms should be held more accountable for delivery failures at major sporting events?